Beginner guide · Verification rejected

Business verification rejected? What to do next

A rejection is usually caused by a small mismatch — a name spelled differently, a missing address line or the wrong kind of document. Here are the reasons Meta lists, the fix for each, and how to try again.

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Last updated: 5 November 2026

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Quick answer

Open Meta Business Suite → Security Centre and read the reason. Fix the exact cause — usually a name or address that doesn't match your document, a self-filled or expired document, or a website problem — then submit again. If your application was rejected outright, Meta says you may be eligible to appeal.

Meta's troubleshooting page

Reasons and fixes

Why Meta rejects verification — and the fix

Meta's reason	What it means	How to fix it
Legal name doesn't match	The name on your document is different from the name in business settings.	Change the name in business settings to match the document exactly, or upload a document that shows the name exactly as in business settings.
Address doesn't match or is incomplete	The document shows no address, a partial address, or a different one.	Upload a document that shows your legal name and full address together, matching what you entered.
Self-filed document	A form or filing receipt you filled in yourself, with no official signature or seal.	Upload the approved registration certificate with an official signature and/or seal.
Document has expired	The document's validity date has passed.	Renew it and upload the new document with a current date.
Document can't be read	The file is small, blurry, low-resolution or corrupted.	Scan again at a higher resolution and upload a clear file.
Language not supported	Meta supports verification only in certain languages.	Get the documents translated into English, with the translation agency's official stamp.
Utility bill without business name	A bill shows the phone number but not the business name.	Use a document that shows the business name as well.
Website problem	The site doesn't load, isn't HTTPS or opens an error page.	Use a working HTTPS website that belongs to your business and shows its name or logo; use an email on the same domain.
False or misleading information	Meta believes the details are not true.	Always submit true details. Meta says this can block verification permanently.

Source: Meta Business Help Center — [Troubleshoot why your business can't be verified](https://www.facebook.com/business/help/2342133782492969).

Try again

How to resubmit or appeal

Read the reason in Security Centre

Open Meta Business Suite → Security Centre and check your business verification status and the reason Meta gives.

Fix the cause

Match the reason to the table above: correct the name or address in business settings, or get the right document.

Check every item on the checklist

Name, full address, phone, website and email domain all match — and the document is official, clear and not expired.

Submit again or appeal

Resubmit with the corrected details or document. If your application was rejected outright, Meta says you may be eligible to appeal from Security Centre.

Answer Meta quickly

If Meta asks for more information, reply within one week — otherwise you have to start the process again.

Checklist before you resubmit

The legal name is spelled exactly the same in business settings and on every document
The full address is on the document and matches what you typed
The document is official — issued, signed or sealed — not a self-filled form
The document is not expired and the scan is clear
The document is in a supported language, or translated into English with an agency stamp
Up to two documents, both showing the legal name
Your website loads, uses HTTPS, belongs to your business and shows its name or logo
Your email is on the same domain as your website

Meta says a decision can take up to 14 business days, and that changing your business details later means verifying again.

See the document types Meta lists →

Not sure which document to use? Message our team on WhatsApp before you apply. Talk to our team →

Frequently asked questions

Why was my Meta business verification rejected?+

The most common reasons Meta lists are a name or address that doesn't match your document, a self-filled or expired document, an unreadable scan, an unsupported language, or a website that doesn't load or isn't HTTPS.

Can I appeal a rejected business verification?+

Meta says that if your application was rejected, you may be eligible to appeal. Check the status and options in Security Centre in Meta Business Suite.

How long do I have to send extra information?+

Meta says that if you can't provide the extra information within one week, you'll need to start the process again.

Can I still use WhatsApp while I fix this?+

Yes. You can keep messaging within Meta's starting limit — 250 unique customers in 24 hours for a new business portfolio. Verification is what helps you move higher.

Can Lead Pattern verify my business for me?+

Business verification is done by Meta, not Lead Pattern. Setup help from Lead Pattern is free — message our team before you submit if you are unsure about a document.

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Business verification rejected? What to do next

Why Meta rejects verification — and the fix

How to resubmit or appeal

Read the reason in Security Centre

Fix the cause

Check every item on the checklist

Submit again or appeal

Answer Meta quickly

Checklist before you resubmit

Frequently asked questions

Related beginner guides

WhatsApp Business API for beginners

Documents needed

Meta business verification

Who can get the API?

Setup checklist

Which phone number to use

How long setup takes

Green tick guide

Get the official WhatsApp Business API — free setup, 14-day trial.