FOR SUPPORT TEAMS
Support customers faster, where they already are.
Cut response times with auto-replies and a shared inbox — on the app your customers already love.
Long wait times
Customers wait on hold or for an email that never comes.
Repetitive questions
The same FAQs eat up your team's whole day.
No SLA visibility
You can't see what's waiting or who's overloaded.
How Lead Pattern helps
Auto-replies & FAQ bots
Resolve common questions instantly, around the clock.
Assign & escalate
Hand each query to the right agent or team.
SLA tracking & alerts
Stay on top of response and resolution times.
Omnichannel inbox
Bring Instagram & Messenger into the same place.
In action
How the workflow runs end-to-end
FAQ bot
FAQ bot answers instantly
complex case
complex case routes to right agent
SLA timers
SLA timers keep quality high.
Step 1 of 3: FAQ bot answers instantly
Recommended: Growth for growing teams; priority 24×7 phone support available as an add-on.
Frequently asked questions
Yes — instant automated answers free your team.
Give customers faster support, right on WhatsApp.
14-day free trial · No credit card · Free WhatsApp API setup