SAP Business One × WhatsApp · Dispatch

Dispatch alerts from SAP B1, straight to WhatsApp

When a delivery is posted in SAP Business One, Lead Pattern sends your customer a WhatsApp update with the transporter and tracking details — so fewer "where's my order?" calls reach your team.

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Last updated: 8 November 2026

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Claude

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9:41

Sent from SAP Business One

SAP · Delivery posted

⚡ Dispatch alert

Your goods have been dispatched. Transporter and tracking details are below.

Great, thanks for the update.

Reply → shared team inbox

Quick answer

Can SAP Business One send dispatch alerts on WhatsApp?

Yes. With Lead Pattern's native SAP Business One connector (a paid add-on on Growth and Enterprise), posting a delivery in SAP B1 sends the customer an approved Utility template with the transporter and tracking details. No custom code inside SAP.

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The problem

"Where's my order?" — all day long

Status calls

Customers call or message to ask if goods have left.

Copy-paste from SAP

Your team copies status from SAP and types it into WhatsApp by hand.

Missed updates

When it depends on someone remembering, some customers never hear.

How it works

From SAP delivery to WhatsApp alert

We connect SAP Business One

Our SAP specialists connect to SAP Business One through its standard interfaces — no custom code inside SAP and no middleware.

Choose the template for dispatch alerts

Pick the approved WhatsApp template that goes out when a delivery is posted, with the transporter and tracking details. Template variables map to SAP fields, so each customer gets their own numbers.

Meta approves the template

Messages your business starts need a template approved by Meta. These updates belong in the Utility category — updates about an existing order, account or request.

Test, then switch it on

Test with real documents, then switch it on for all customers. When a customer replies, the chat lands in your shared team inbox with the SAP context.

What the message looks like

Dispatch message examples

Examples to adapt. Highlighted words are variables, filled from SAP for each customer. Meta reviews every template before you can use it.

Dispatch with transporter

Utility

Dear {{customer_name}}, goods against invoice {{invoice_number}} have been dispatched via {{transporter_name}}, LR number {{lr_number}}. Expected arrival: {{delivery_date}}.

Dispatch with vehicle

Utility

Hello {{customer_name}}, your order {{order_number}} has been dispatched today in vehicle {{vehicle_number}}. Reply here if you have any question.

Talk to dispatch

What you need

Before you switch it on

You need	Details
SAP Business One	Supported natively today. SAP S/4HANA and SAP ECC are coming soon.
A Lead Pattern Growth or Enterprise plan	The SAP B1 Basic Connector is a paid add-on on Growth and Enterprise (not on Starter). See pricing.
Your number on the WhatsApp Business API	We connect your number to the official API and help with Meta verification — free.
An approved Utility template	Written by you or with our help, then reviewed by Meta. Meta has the final say on approval and category.
Customer WhatsApp numbers	A mobile number on WhatsApp for each customer, and their permission to receive updates there.
Transport details in SAP	The template can only show what is filled in SAP — for example transporter name and tracking or LR number.

What it costs

Cost per dispatch alert: Meta's utility rate, no markup

Each message is a Utility template — about ₹0.115 per message in India at Meta's own rate, passed through with zero markup (plus GST). On top of that: your plan (Growth is ₹35,000 a year, excl. GST) and the SAP B1 Basic Connector add-on, priced to your setup. A 30-day pilot on one use case is available. Meta rates last checked on 7 November 2026 (Meta's India rate card effective 1 October 2026).

See full pricing →

After the message

Customers reply — your team answers from one number

Replies land in the shared inbox

Sales, dispatch or accounts can answer from the same WhatsApp number, with the SAP context next to the chat.

Role-based access

Control who can see SAP-linked conversations, send messages and manage templates.

Encrypted in transit and at rest

Data between SAP, Lead Pattern and WhatsApp is encrypted in transit, and stored data is encrypted at rest.

SAP B1 dispatch alert FAQ

When does the dispatch alert go out?+

It is linked to the delivery event: when a delivery is posted in SAP Business One, the approved dispatch template is sent to the customer.

What does the customer see?+

A dispatch update with the transporter and tracking details, in the template wording you choose. Variables map to SAP fields, so each customer sees their own details.

Is a dispatch alert Marketing or Utility?+

Utility — it updates a customer about an order they already placed.

Which plan do I need?+

The SAP B1 Basic Connector is a paid add-on on the Growth and Enterprise plans — it is not available on Starter. Connector pricing is tailored to your setup; see the pricing page or ask our team on WhatsApp.

Do we need custom code inside SAP?+

No. Our SAP specialists connect through SAP Business One's standard interfaces. No middleware is needed from our side. Most customers go live in 2–4 weeks, depending on scope.

Can we start with dispatch alerts only?+

Yes. You can start with one use case — many customers pilot with order confirmations or dispatch alerts, then add invoices and payment reminders.

Keep reading

Send SAP dispatch alerts on WhatsApp.

Book a 30-minute SAP demo — we will show your exact use case.

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