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Claude
PerplexityThree days before the festival
In a small town in Gujarat, a shopkeeper's shelf of wafers and namkeen is emptying faster than usual. Festival week always does this. The distributor who supplies him needs more stock, and needs it now.
That stock comes from Gokul Snacks. For more than 20 years the Hadvani family has been making snacks in Saurashtra. Today Gokul's range runs from namkeen, wafers and khakhra to bakery, papad, noodles, popcorn, confectionery and beverages, made in a fully automatic plant with its own quality lab.
Gokul sells two ways: through a distributor network that carries its snacks to shops, and through its online shop, delivering to families across India.
Two very different customers. Both want answers today.
A lot of conversations, all at once
A distributor wants to place an order, know when it ships and get the invoice. A family wants to know where their order is. A new shop owner wants to become a distributor. And when a new pack launches, everyone should hear about it.
Phone calls and personal WhatsApp numbers can't keep up with that. So Gokul runs it all on one official WhatsApp number, connected to the system the business already runs on: SAP Business One.
