Customer story · MyAlgoMate Technologies · SAP Business One, portals & automation

8 p.m. A dealer wants his balance. SAP already has the answer.

The story of a Rajkot company that connects factories to SAP Business One, from the gate and the weighbridge to the dealer portal, and why the last mile is always a WhatsApp message.

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Last updated: 13 November 2026

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Perplexity

After office hours, the questions keep coming

It's 8 p.m. A tile dealer is planning tomorrow's orders and wants to know three things: how much he still owes, whether this month's scheme applies to him, and when his last order will reach. The accounts team has gone home. So he does what every dealer in India does. He sends a WhatsApp message, and waits.

The answers are all sitting in SAP Business One. Nobody can see them.

The data was never the problem. Getting it to the right person was.

Who they are

MyAlgoMate Technologies is Lead Pattern's sister company, based in Rajkot. For more than 10 years its team has worked on SAP Business One and factory automation for manufacturers in ceramics and tiles, textiles, brass, engineering and foundry, and chemicals. It works *SAP-first*: every piece it builds connects back to SAP.

What they build:

SAP Business One: new implementations, improving an existing setup, add-ons, and moving from Tally to SAP
Custom portals on SAP: a dealer portal and CRM where dealers place orders that go straight into SAP, see their ledger and outstanding amount, download statements and check schemes, plus supplier portals
Shop-floor automation: QR gate passes, weighbridge and barcode warehouse connected to SAP, and energy monitoring
AI and reports on SAP data, and SAP Business One cloud hosting
SAP Business One + WhatsApp, built on Lead Pattern (see how)

The last mile is WhatsApp

A portal answers the dealer who logs in. But most dealers, customers and transporters never log in to anything. They're on WhatsApp. So every system MyAlgoMate Technologies builds ends the same way: when something happens in SAP, the right person hears about it on WhatsApp, and when they reply, a real person answers.

How MyAlgoMate Technologies does it

From SAP to the dealer's phone

01How MyAlgoMate Technologies does it

The dealer gets his answer, without calling anyone

Payment reminders go out from SAP Business One with the amount, the invoice and a pay link. The dealer portal shows the full ledger and schemes, and if the dealer still has a question, he replies on WhatsApp and the accounts team sees it in a shared inbox.

Reminders straight from SAP receivables
Ledger and schemes in the dealer portal
Replies land in a shared team inbox

9:41

Accounts

Example conversation

⚡ Payment reminder

Hi Shree Tiles, ₹1,84,500 is due on invoice INV-2207. Pay with the link below, or see your full ledger in the dealer portal.

Paid this evening, please check.

Assigned to Accounts

Thank you! Once it's posted in SAP, your updated statement will be in the portal.

02How MyAlgoMate Technologies does it

SAP sends the updates by itself

When a sales order is confirmed, a delivery is posted or an invoice is created in SAP Business One, the customer gets the matching WhatsApp message, with the invoice PDF attached. No one copies anything out of SAP.

Order, dispatch, invoice and payment messages
Invoice and quotation PDFs attached
Sent from the company's own WhatsApp number

9:41

SAP Business One

Example conversation

⚡ Order confirmed

Hi Shree Tiles, your order SO-4410 is confirmed. Expected dispatch: Thursday.

⚡ Invoice

Invoice INV-2231 for order SO-4410 is attached.

03How MyAlgoMate Technologies does it

From the factory gate to the customer

The truck crosses the weighbridge, the gate pass is scanned, the delivery is posted in SAP, and the dispatch message with vehicle and transporter details goes to the customer. One flow, from the shop floor to WhatsApp.

Weighbridge and QR gate pass connected to SAP
Dispatch details sent the moment the delivery posts
The customer can reply with questions

9:41

Dispatch

Example conversation

Weighbridge · Gate pass GP-913 scanned

⚡ Dispatched

Your order SO-4410 has left our plant. Vehicle GJ03 AB 1234. Transporter details are in the delivery note.

Great, will it reach by Saturday?

04How MyAlgoMate Technologies does it

Their own clients get help on one number

MyAlgoMate Technologies runs its own SAP support and new enquiries on Lead Pattern too: one number, a shared inbox, the full history of each client, and notes between consultants.

SAP support and enquiries on one number
Internal notes between consultants
Every client's history in one place

9:41

SAP Support

Example conversation

Can we add a new scheme for our east-zone dealers in the portal?

Assigned to Dealer Portal team

Yes. Share the scheme rules and dates, and we'll set it up and show it to you before it goes live.

9:41

Accounts

Example conversation

⚡ Payment reminder

Hi Shree Tiles, ₹1,84,500 is due on invoice INV-2207. Pay with the link below, or see your full ledger in the dealer portal.

Paid this evening, please check.

Assigned to Accounts

Thank you! Once it's posted in SAP, your updated statement will be in the portal.

⚡ Order confirmed

Hi Shree Tiles, your order SO-4410 is confirmed. Expected dispatch: Thursday.

⚡ Invoice

Invoice INV-2231 for order SO-4410 is attached.

Weighbridge · Gate pass GP-913 scanned

⚡ Dispatched

Your order SO-4410 has left our plant. Vehicle GJ03 AB 1234. Transporter details are in the delivery note.

Great, will it reach by Saturday?

Can we add a new scheme for our east-zone dealers in the portal?

Assigned to Dealer Portal team

Yes. Share the scheme rules and dates, and we'll set it up and show it to you before it goes live.

Why it works for manufacturers

Manufacturers don't need another app for their dealers. They need the right information to reach the right person at the right moment. SAP Business One holds the truth, the portals and shop-floor tools keep it up to date, and WhatsApp carries it to the people who need it, so dealers stop chasing and teams stop copying.

SAP holds the truth. WhatsApp delivers it.

MyAlgoMate Technologies at a glance

What they do: SAP Business One implementation, add-ons and Tally-to-SAP moves; dealer and supplier portals on SAP; gate, weighbridge, warehouse and energy automation; SAP cloud hosting
Who for: manufacturers in ceramics and tiles, textiles, brass, engineering and foundry, chemicals and more
Where: Rajkot, Gujarat; working remotely and on-site, in India and worldwide (myalgomatetechnologies.com)
On Lead Pattern: every feature, including SAP Business One messages (see below)

*The chats in this story are examples written to show how it works, not real customer messages.*

Need SAP, a portal or automation?

Talk to MyAlgoMate Technologies

SAP Business One implementation, moving from Tally, a dealer or supplier portal connected to SAP, or custom software for your plant. Start with a free plant audit.

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Every feature, one business

How MyAlgoMate Technologies uses all of Lead Pattern

The story above shows the big moments. Here is everything else they run on the same WhatsApp number.

SAP Business One

Order, invoice, dispatch, payment and quotation messages sent straight from SAP Business One.

See the feature →

Shared Team Inbox

Replies from dealers and customers, and their own SAP support, in one shared inbox.

See the feature →

Automatic messages (API)

Their portals and shop-floor apps send WhatsApp messages too, through the API.

See the feature →

Broadcasts

New schemes and announcements sent to dealers who opted in.

See the feature →

Chatbot Builder

A first-reply menu: SAP enquiry, portal, automation or support.

See the feature →

WhatsApp Flows

A short plant-audit form inside the chat: industry, current software and what to automate.

See the feature →

Catalog & Payments

Dealers browse products in WhatsApp, with payment links for what they owe.

See the feature →

Click-to-WhatsApp Ads + Ads Insights

Ads that open a WhatsApp chat for SAP enquiries, with cost per lead in Ads Insights.

See the feature →

CRM & Lead Management

Every enquiry tracked from first chat to audit to project.

See the feature →

WhatsApp Calling

Consultants call clients on WhatsApp from the browser to walk through a fix.

See the feature →

Android app

Engineers at a plant reply from the Android app.

See the feature →

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