Kenya, Uganda, Tanzania, Rwanda. One WhatsApp number answers them all.

Three messages, three countries

A distributor in Uganda is choosing a new ERP. A steel maker in Kenya needs help with an invoice that has to reach the tax system. A pharmacy chain wants to add a new branch. Three different questions for three different teams, and all of them arrive as a WhatsApp message.

Onebit Solutions is an SAP partner based in Westlands, Nairobi. It implements and supports ERP for businesses in Kenya, Uganda, Tanzania, Rwanda and Ethiopia: SAP Business One, SAP S/4HANA, Microsoft Dynamics 365 and more, plus add-ons built for the region, such as eTIMS integration for Kenya's tax system. The clients it features include FMCG distributors, steel makers, manufacturers and pharmacy chains.

In ERP support, the slowest part is often just finding the right person.

Solutions, services or products?

Onebit's website already asks visitors one simple question on WhatsApp: are you here about our solutions, our services or our products? On Lead Pattern, that question starts every chat, and each answer goes straight to the team that can help.

Why it works for an SAP partner

For a partner serving several countries, WhatsApp is the one channel every client already uses. A menu that sorts every chat, a shared inbox with the full history, forms and calls inside the chat, and broadcasts by country: the right team answers, wherever the client is.

Five countries. One number. The right team, every time.

Onebit Solutions at a glance

• What they do: ERP implementation and support, including SAP Business One and eTIMS integration
• Where: Westlands, Nairobi, serving Kenya, Uganda, Tanzania, Rwanda and Ethiopia (obsl.co.ke)
• On Lead Pattern: every feature, for their own sales and support (see below)

*The chats in this story are examples written to show how it works, not real customer messages.*