WhatsApp chatbot template · no code
FAQ bot: ready-made WhatsApp bot design
Answer the same 5–10 questions automatically, day and night, and send everything else to your team. Good for: Shops, clinics, coaching centres, service businesses — anyone answering the same questions daily.
ChatGPT
Claude
Perplexity
WhatsApp bot
FAQ bot
⚡ Automated
Welcome to Sharma Electronics! How can we help today?The design
Build it step by step in the bot builder
| # | Bot step | What to set / message text |
|---|---|---|
| 1 | Trigger: On first daily message | Greets once a day instead of on every message. |
| 2 | Send interactive list | “How can we help today?” — options like Prices, Store timings & location, Order help, Offers, Talk to a person. |
| 3 | One path per option: Send message | Write each answer once — timings and address, price list link, current offers. |
| 4 | Talk to a person: Assign agent | Hands the chat to your team with “Connecting you to our team…” |
| 5 | Fallback bot — Trigger: On no keyword match | Catches anything the menu didn't, e.g. “Sorry, I didn't get that — tap Menu or wait for our team.” |
Variables like {{field:name.first}} and {{attr:slug}} fill in the customer's details. Save, Validate, switch the bot Active and test from your own phone.
Tips
Make it work better
Tip 1
A list menu fits more options than buttons.
Tip 2
Always keep “Talk to a person” — nobody should get stuck.
Tip 3
Check Bot logs weekly to see which options people tap most.
Build it in Lead Pattern
Bots → New Bot → pick the trigger → add the steps above on the visual canvas → connect them → save and activate. The Help Center explains every trigger and step.
FAQ bot FAQ
Will the greeting repeat on every message?+
No — the On first daily message trigger fires only on a customer's first message each day.
What if a customer types instead of tapping?+
Use keyword triggers for common words and an On no keyword match fallback for the rest.
Do I need coding to build this bot?+
No. Lead Pattern's bot builder is a visual canvas — you click triggers and steps and connect them. Only the Call an API step needs your system's address.
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See the design →Build this bot on your number — free 14-day trial.
14-day free trial · No credit card · Free WhatsApp API setup