WhatsApp chatbot template · no code
Order status bot: ready-made WhatsApp bot design
Answer “where is my order?” instantly, without an agent. Good for: Online stores, distributors, manufacturers, logistics.
ChatGPT
Claude
Perplexity
WhatsApp bot
Order status bot
⚡ Automated
Please send your order number (for example 4821).⚡ Automated
Order 4821 was dispatched today with BlueLine, tracking 77812. Expected Friday.The design
Build it step by step in the bot builder
| # | Bot step | What to set / message text |
|---|---|---|
| 1 | Trigger: On message with keywords | “order”, “track”, “where is my order”. |
| 2 | Send message | “Please send your order number.” |
| 3 | Call an API | Send the number to your order system (or ERP) and read back status, courier and date. |
| 4 | Condition | Found → reply with status; not found → ask again or hand over. |
| 5 | Send message | “Order {{attr:order_number}} is {{attr:order_status}}. Expected {{attr:delivery_date}}.” — using the details your system returned (your developer sets up the lookup once) |
| 6 | Fallback: Assign agent | If the lookup fails twice, hand the chat to support. |
Variables like {{field:name.first}} and {{attr:slug}} fill in the customer's details. Save, Validate, switch the bot Active and test from your own phone.
Tips
Make it work better
Tip 1
Your system needs an address the bot can call — your developer sets this up once.
Tip 2
Shopify and WooCommerce stores can also send automatic order updates without a bot.
Tip 3
Pair with shipping templates for proactive updates.
Build it in Lead Pattern
Bots → New Bot → pick the trigger → add the steps above on the visual canvas → connect them → save and activate. The Help Center explains every trigger and step.
Order status bot FAQ
Does the bot need my system's API?+
Yes. The Call an API step sends an HTTP request to your system to look up the order.
We use Shopify. Do we still need this?+
Shopify order events can send updates automatically; the bot is for customers who ask on their own.
Do I need coding to build this bot?+
No. Lead Pattern's bot builder is a visual canvas — you click triggers and steps and connect them. Only the Call an API step needs your system's address.
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See the design →Build this bot on your number — free 14-day trial.
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