WhatsApp chatbot template · no code
Feedback bot: ready-made WhatsApp bot design
Measure service after every conversation, rescue unhappy customers and collect more reviews. Good for: Support teams, clinics, restaurants, service businesses.
ChatGPT
Claude
Perplexity
WhatsApp bot
Feedback bot
⚡ Automated
Thanks for chatting with us! How did we do?⚡ Automated
Thank you! Would you leave us a quick Google review?The design
Build it step by step in the bot builder
| # | Bot step | What to set / message text |
|---|---|---|
| 1 | Trigger: On close conversation | Runs when an agent closes the chat. |
| 2 | Time delay | Wait a few minutes so it doesn't feel instant. |
| 3 | Send interactive message (buttons) | “How did we do?” — Great / Okay / Not good. |
| 4 | Set attribute | Save the rating to a custom field. |
| 5 | Great: Send message | Thank you + your Google review link. |
| 6 | Not good: Add tag + Assign agent | Tag “Unhappy” and assign to a manager to follow up. |
Variables like {{field:name.first}} and {{attr:slug}} fill in the customer's details. Save, Validate, switch the bot Active and test from your own phone.
Tips
Make it work better
Tip 1
Bot logs show which option each customer tapped.
Tip 2
Filter customers by the rating field to see trends.
Tip 3
For longer surveys, send a WhatsApp Flow instead of buttons.
Build it in Lead Pattern
Bots → New Bot → pick the trigger → add the steps above on the visual canvas → connect them → save and activate. The Help Center explains every trigger and step.
Feedback bot FAQ
Can the bot run automatically when a chat is closed?+
Yes — the On close conversation trigger starts the bot when a conversation is closed.
Is sending a feedback request free?+
If the conversation's 24-hour window is still open, the bot's free-form messages aren't charged by Meta.
Do I need coding to build this bot?+
No. Lead Pattern's bot builder is a visual canvas — you click triggers and steps and connect them. Only the Call an API step needs your system's address.
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See the design →Build this bot on your number — free 14-day trial.
14-day free trial · No credit card · Free WhatsApp API setup