How to · Reviews
How to ask for Google reviews on WhatsApp
Most happy customers would leave a review — they just never get asked at the right moment. A WhatsApp message with your review link, sent soon after the visit, makes it one tap.
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PerplexityShort answer
On your Google Business Profile, open Read Reviews → Get more reviews and copy your review link. Put it on the Visit website button of a WhatsApp template (or in a reply inside an open chat), and send it after the order or visit — Lead Pattern can do this automatically with a bot that waits a day, or when a chat is closed. Ask every customer, never offer a reward, and don't send the link only to happy customers — Google doesn't allow that.
Step by step
How to do it in Lead Pattern
1
Get your review link
On your Business Profile, open Read Reviews → Get more reviews and copy the link. (The QR code version can only be made on a computer.)
2
Create the request template
A short thank-you with a Visit website button to your review link. Review requests are usually Marketing; one tied to a specific order or visit may be Utility — Meta decides.
3
Pick the moment
Send it a day after delivery or a visit with a bot Time delay, or use the On close conversation trigger after a support chat.
4
Follow up on problems
If someone replies with a complaint, assign the chat to a manager in the shared inbox and fix it.
Questions people ask
How do I get my Google review link?+
On your Google Business Profile, select Read Reviews, then Get more reviews, and copy the link. Google also lets you share it straight to WhatsApp from there.
Can I send the review link only to happy customers?+
No. Google doesn't allow businesses to selectively ask for positive reviews. Ask every customer, and handle complaints separately.
Can I give a discount for a Google review?+
No. Google treats reviews given for discounts, free items or payment as fake engagement and can remove them.
When is the best time to ask?+
Soon after the customer has used what they bought — for example a day after delivery or the same evening after a visit. A Lead Pattern bot can wait and send it automatically.
What does a review request cost on WhatsApp?+
As a template it is usually Marketing — about ₹0.86 in India. Inside an open 24-hour chat it's a normal reply, and the first 1,000 replies a month are free.
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