WhatsApp templates · Appointments & bookings
8 free appointments & bookings templates for WhatsApp
Reminders cut no-shows. Confirmation and reminder messages about a booking the customer made are utility templates.
ChatGPT
Claude
PerplexityCopy and adapt
Appointments & bookings templates
Highlighted words are variables — they're filled in for each customer when you send.
Booking confirmed
UtilityHi {{customer_name}}, your appointment at {{business_name}} is confirmed for {{appointment_date}} at {{appointment_time}}.
Reminder (1 day before)
UtilityHi {{customer_name}}, a reminder of your appointment tomorrow, {{appointment_date}}, at {{appointment_time}}. Will you be able to come?
Reminder (2 hours before)
UtilityHi {{customer_name}}, see you at {{appointment_time}} today at {{address}}. Reply here if you're running late.
Rescheduled
UtilityHi {{customer_name}}, your appointment has been moved to {{appointment_date}} at {{appointment_time}}. Reply here if this doesn't work for you.
Service due (vehicle)
UtilityHello {{customer_name}}, your vehicle {{vehicle_number}} is due for its {{service_name}} on {{due_date}}. Would you like to book a slot?
Site visit confirmed
UtilityHi {{customer_name}}, your site visit to {{project_name}} is confirmed for {{visit_date}} at {{visit_time}}. Our executive {{agent_name}} will meet you there.
Report ready
UtilityHello {{customer_name}}, your report from {{test_date}} is ready. Please find it attached.
Tip: Attach the report as a document header.
Missed appointment
UtilityHi {{customer_name}}, we missed you at your appointment on {{appointment_date}}. Would you like to book a new time?
Tips
Get better results
Tip 1
Let customers pick a slot inside the chat with a WhatsApp Flow (date and time pickers).
Tip 2
Use bot delays to send the reminder a day before and a few hours before.
Tip 3
Quick-reply answers can update a custom field like Status = Confirmed.
How to use these templates
From copy to approved in 3 steps
1
Copy and adapt
Click “Copy text”, change the wording to your brand and keep the {{variables}} you need.
2
Submit to Meta
In Lead Pattern go to Templates → new template, pick the category, paste the text, add sample values and submit.
3
Send automatically
Once approved, use it in broadcasts, bots, chats or triggers from Shopify, WooCommerce and SAP Business One.
Send them automatically
Lead Pattern sends approved templates from broadcasts, bots and integrations. See WhatsApp Flows for bookings.
Appointments & bookings templates FAQ
Can customers book an appointment inside WhatsApp?+
Yes. A WhatsApp Flow shows date and time pickers inside the chat, and Lead Pattern saves the answers on the customer.
Do reminders reduce no-shows?+
Reminders give customers a simple way to confirm or reschedule; a quick-reply button makes it one tap.
Do I need the WhatsApp Business API to send templates?+
Yes. Templates are part of the official WhatsApp Business API. Lead Pattern sets up the API for free and lets you create, submit and send templates from one place.
More template categories
Order updates
Confirmations, changes and cancellations
See templates →Payment reminders
Due dates, overdue invoices, receipts
See templates →Shipping & delivery
Dispatch, tracking, delivered
See templates →OTP & verification
One-time passwords and login codes
See templates →Offers & promotions
Sales, launches, discounts
See templates →Abandoned cart
Bring shoppers back to checkout
See templates →Feedback & reviews
Ratings, surveys, review requests
See templates →SAP & B2B dealer updates
Invoices, sales orders, dealer alerts
See templates →Lead follow-up & sales
Enquiries, brochures, demos
See templates →Welcome & onboarding
Sign-ups, opt-ins, account updates
See templates →Festival greetings
Diwali, Holi, New Year and more
See templates →
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