WhatsApp templates · Order updates
8 free order updates templates for WhatsApp
Order messages are utility templates: they update a customer about an order they already placed. Send them automatically from Shopify, WooCommerce, SAP Business One or your own system.
ChatGPT
Claude
PerplexityCopy and adapt
Order updates templates
Highlighted words are variables — they're filled in for each customer when you send.
Order confirmation
UtilityOrder confirmed ✅
Hi {{customer_name}}, thank you for your order {{order_number}} of {{order_amount}}. We'll message you here as soon as it ships.
Tip: Use a Visit website button that opens the order page.
Order received (B2B)
UtilityHello {{customer_name}}, we have received your purchase order {{po_number}} dated {{po_date}}. Our team will confirm stock and dispatch date shortly.
Order being packed
UtilityGood news, {{customer_name}}! Your order {{order_number}} is being packed and will be handed to the courier soon.
Order modified
UtilityHi {{customer_name}}, your order {{order_number}} has been updated as requested. New total: {{order_amount}}. Reply here if anything looks wrong.
Order cancelled
UtilityHi {{customer_name}}, your order {{order_number}} has been cancelled. Any amount paid will be refunded to your original payment method within {{refund_days}} working days.
Item out of stock
UtilityHi {{customer_name}}, one item in your order {{order_number}} ({{product_name}}) is out of stock. Would you like us to ship the rest now or wait for it?
Tip: Quick-reply buttons let a bot route each answer automatically.
COD confirmation
UtilityHi {{customer_name}}, please confirm your cash-on-delivery order {{order_number}} for {{order_amount}} so we can ship it.
Refund processed
UtilityHi {{customer_name}}, your refund of {{refund_amount}} for order {{order_number}} has been processed. It may take a few working days to show in your account.
Tips
Get better results
Tip 1
Keep order messages purely informational — adding a discount or 'shop more' line makes Meta treat them as Marketing.
Tip 2
Map variables to order fields so each customer sees their own number and amount.
Tip 3
Send them automatically: Shopify and WooCommerce events in Lead Pattern can trigger the right template.
How to use these templates
From copy to approved in 3 steps
1
Copy and adapt
Click “Copy text”, change the wording to your brand and keep the {{variables}} you need.
2
Submit to Meta
In Lead Pattern go to Templates → new template, pick the category, paste the text, add sample values and submit.
3
Send automatically
Once approved, use it in broadcasts, bots, chats or triggers from Shopify, WooCommerce and SAP Business One.
Send them automatically
Lead Pattern sends approved templates from broadcasts, bots and integrations. See Shopify & WooCommerce order messages.
Order updates templates FAQ
Which category is an order confirmation template?+
Utility — it updates the customer about an order they placed. If you add promotions to it, Meta may classify it as Marketing.
Can order updates be sent automatically?+
Yes. In Lead Pattern, Shopify and WooCommerce order events (placed, fulfilled, cancelled) can send the matching WhatsApp template, and SAP Business One documents can trigger updates too.
Do I need the WhatsApp Business API to send templates?+
Yes. Templates are part of the official WhatsApp Business API. Lead Pattern sets up the API for free and lets you create, submit and send templates from one place.
More template categories
Payment reminders
Due dates, overdue invoices, receipts
See templates →Shipping & delivery
Dispatch, tracking, delivered
See templates →Appointments & bookings
Confirmations, reminders, reschedules
See templates →OTP & verification
One-time passwords and login codes
See templates →Offers & promotions
Sales, launches, discounts
See templates →Abandoned cart
Bring shoppers back to checkout
See templates →Feedback & reviews
Ratings, surveys, review requests
See templates →SAP & B2B dealer updates
Invoices, sales orders, dealer alerts
See templates →Lead follow-up & sales
Enquiries, brochures, demos
See templates →Welcome & onboarding
Sign-ups, opt-ins, account updates
See templates →Festival greetings
Diwali, Holi, New Year and more
See templates →
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