WhatsApp templates · Shipping & delivery
8 free shipping & delivery templates for WhatsApp
Shipping updates are the messages customers most want to receive on WhatsApp — and they are low-cost utility templates.
ChatGPT
Claude
PerplexityCopy and adapt
Shipping & delivery templates
Highlighted words are variables — they're filled in for each customer when you send.
Order shipped
UtilityYour order is on its way 🚚
Hi {{customer_name}}, your order {{order_number}} has been shipped with {{courier_name}}. Tracking number: {{tracking_number}}.
Dispatch (B2B, with vehicle)
UtilityHello {{customer_name}}, your order {{order_number}} has been dispatched today in vehicle {{vehicle_number}}. Expected delivery: {{delivery_date}}.
Out for delivery
UtilityHi {{customer_name}}, your order {{order_number}} is out for delivery today. Please keep your phone handy for the delivery partner.
Delivered
UtilityHi {{customer_name}}, your order {{order_number}} has been delivered. Reply here if anything is missing or damaged.
Delivery delayed
UtilityHi {{customer_name}}, we're sorry — your order {{order_number}} is delayed. The new expected delivery date is {{delivery_date}}.
Delivery attempt failed
UtilityHi {{customer_name}}, we couldn't deliver order {{order_number}} today. Please choose what you'd like us to do.
Ready for pickup
UtilityHello {{customer_name}}, your order {{order_number}} is ready for pickup at {{store_name}}. Please bring this message when you visit.
Proof of delivery
UtilityHello {{customer_name}}, delivery for invoice {{invoice_number}} was completed on {{delivery_date}}. The signed proof of delivery is attached.
Tips
Get better results
Tip 1
Trigger dispatch messages from SAP Business One deliveries or your shipping system through the API or webhooks.
Tip 2
A bot can answer 'where is my order?' by looking up the status with a 'Call an API' step.
Tip 3
Quick-reply buttons on failed deliveries save a phone call.
How to use these templates
From copy to approved in 3 steps
1
Copy and adapt
Click “Copy text”, change the wording to your brand and keep the {{variables}} you need.
2
Submit to Meta
In Lead Pattern go to Templates → new template, pick the category, paste the text, add sample values and submit.
3
Send automatically
Once approved, use it in broadcasts, bots, chats or triggers from Shopify, WooCommerce and SAP Business One.
Send them automatically
Lead Pattern sends approved templates from broadcasts, bots and integrations. See Logistics on WhatsApp.
Shipping & delivery templates FAQ
Can customers track an order by replying with their order number?+
Yes. A Lead Pattern bot can read the number and fetch the status from your system with a “Call an API” step, then reply instantly.
What do shipping updates cost?+
They are utility messages — about ₹0.115 each in India at Meta's rate, which Lead Pattern passes through at cost.
Do I need the WhatsApp Business API to send templates?+
Yes. Templates are part of the official WhatsApp Business API. Lead Pattern sets up the API for free and lets you create, submit and send templates from one place.
More template categories
Order updates
Confirmations, changes and cancellations
See templates →Payment reminders
Due dates, overdue invoices, receipts
See templates →Appointments & bookings
Confirmations, reminders, reschedules
See templates →OTP & verification
One-time passwords and login codes
See templates →Offers & promotions
Sales, launches, discounts
See templates →Abandoned cart
Bring shoppers back to checkout
See templates →Feedback & reviews
Ratings, surveys, review requests
See templates →SAP & B2B dealer updates
Invoices, sales orders, dealer alerts
See templates →Lead follow-up & sales
Enquiries, brochures, demos
See templates →Welcome & onboarding
Sign-ups, opt-ins, account updates
See templates →Festival greetings
Diwali, Holi, New Year and more
See templates →
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